Customer operations
Phone, chat, and email support; appointment coordination; service follow-up; and retention-focused communication.
Operations experience + hands-on product building
I turn customer-facing work into clearer operating systems.
I bring more than six years of practical experience across customer service, sales, collections, legal intake, and remote operations. I am currently building and testing GHAEIST, an operational SaaS MVP for managing prospects, diagnostics, proposals, projects, and tasks.
01Hermosillo, Mexico
02Remote ready
03English B2
04GHAEIST in active testing
What I can prove today
Experience first. Technology backed by working demos.
This portfolio separates completed experience from work that is still being tested. No finished-product claims for unfinished features.
Sales and qualification
Lead qualification, objection handling, upselling, appointment setting, and customer lifecycle follow-up.
Accounts and collections
Payment agreements, account status tracking, transaction follow-up, and portfolio recovery workflows.
Intake and coordination
Legal intake, sensitive-data handling, task organization, scheduling, and distributed team support.
Featured build
GHAEIST
MVP · Active testingAn operational platform I am building to connect prospects, diagnostics, proposals, projects, tasks, and documents. The funnel is the commercial explanation; the panel is the working technical demo.
Live now
- Public diagnostic funnel
- Responsive operational panel
- CRUD across six operational modules
- JSON and CSV exports
- Production deployments on Vercel
In active testing
- Supabase Auth replacing the demo PIN
- Multi-tenant Postgres schema with RLS
- Migration from localStorage to one source of truth
- Contextual GHST assistant
ReactViteNext.jsTypeScriptVercelSupabase · in progress
Verified work history
Customer-facing operations across multiple environments.
Sales & Customer Service
Bosley — The Hair Experts
Phone, chat, and email support focused on service quality, lead qualification, appointments, retention, and account follow-up.
Collections & Account Management
Yellow Cab
Client profiles, assigned accounts, payment agreements, transaction follow-up, ledger activity, and portfolio recovery.
Virtual Assistant
Nexa
Remote administrative support, scheduling, communication, document processing, and workflow coordination.
Intake Specialist
LCC — Legal Network for Attorneys
Qualified legal intake, verified client information, handled sensitive case details, and routed potential cases.
Sales — Travel Memberships
Travel Pass
Phone and digital prospecting, product education, objection handling, membership sales, and customer lifecycle support.
Client Service & Sales
Teleperformance
Phone-based customer service and sales support, objection handling, upselling, and service-quality standards.
Open to the right opportunity
Looking for practical operations experience and a builder's mindset?
I am interested in customer operations, commercial support, internal tools, and junior product or integration work where I can contribute while continuing to grow technically.